Learning and Leadership › Women’s Academy › Professional Skills and Career Development › Negotiation & Conflict Resolution › Course Materials
Negotiation is not only for traders: we also negotiate our pay, duties, schedules and the price of our services. This course practises interest-based (win-win) negotiation and the steps of conflict resolution through real situations.
Course page in the learning system
Course details
| Level | Intermediate |
| Estimated duration | 8 hours of study and practice |
| Prerequisite | Preferably the ‘Communication Skills in the Workplace’ course |
| Language of instruction | Farsi-e-Dari (with key English terms) |
| Cost | Free |
| Assessment | A test after each section and a final exam; pass mark 70%; certificate after Academy approval |
After this course you will be able to
- Tell the difference between ‘positions’ and ‘interests’ in a dispute
- Set your goal, your lower limit and your best alternative (BATNA) before negotiating
- Quote a price or make a request for your services or pay professionally
- Recognise the five styles of handling conflict and choose the most suitable one
- Lead a difficult conversation calmly and constructively
Course outline
- Positions versus interests
- Win-win
- BATNA
- Research
- Goal and lower limit
- Creative options
- Opening and the first offer
- Asking and listening
- Writing up the agreement
- Roots of conflict
- Five handling styles
- Managing emotions
- Difficult conversations
- Simple mediation
- Repairing the relationship
Week-by-week learning path
With about 30 to 45 minutes of study and practice a day, you will finish this course in 6 weeks:
| Week | Topic | Weekly output |
|---|---|---|
| Week 1 | Negotiation basics | Lessons, practical exercise and short section test |
| Week 2 | Preparation | Lessons, practical exercise and short section test |
| Week 3 | At the negotiating table | Lessons, practical exercise and short section test |
| Week 4 | Understanding conflict | Lessons, practical exercise and short section test |
| Week 5 | Resolving conflict | Lessons, practical exercise and short section test |
| Week 6 | Final project and final exam | Completed project and a score of 70% or more |
Final project
Prepare and carry out a role-play negotiation (for example, the price of a service or the division of tasks) with a full preparation sheet: both sides’ interests, BATNA, lower limit, three creative options, and a report on the outcome and lessons learned.
Project assessment criteria:
- Correct identification of interests
- Preparation (BATNA and lower limit)
- Win-win options
- Calm and respect in the conversation
Key course terms
Negotiation
Position
Interests
BATNA
Walk-away point
Win-win
Mediation
Agreement
Assessment and certificate
- After each section: a short test (70% recommended before continuing)
- Practical exercises in each lesson are for learning; send your questions via Questions the link provided.
- End of course: final exam (pass mark 70%) and submission of the final project
- Digital certificate after review and approval by the Academy: Request a certificate
Teaching approach
Each lesson includes learning objectives, explanations with real examples and images, key terms in Farsi-e-Dari and English, common mistakes, a practical exercise, a self-test and a summary. In every lesson you can put your questions to the teacher using the Questions button. The courses are impartial, free and open to all young people.
Get ready now
- Note down a small everyday negotiation (price, time, task): what did you ask for and what happened?
- Start the ‘Communication Skills’ course
- Look again at a past dispute by asking: ‘What were each side’s real interests?’
Free and reliable resources
These resources were selected by the Academy team. Most are in English; Chrome’s Translate feature can help if needed. Large files (books, exercise files, videos) will be placed in the Academy’s official Google Drive folder when the course opens and linked from this page.
- OpenLearn – The Open University, hundreds of free short courses with a certificate of participation
- Coursera, courses from leading universities worldwide; most can be viewed free of charge (Audit)
- edX, free courses from universities such as Harvard and MIT
- International Labour Organization (ILO), resources on labour rights, employment and entrepreneurship
Help and questions
Questions about this course: [email protected] · All courses: Online Learning Centre · Active course: Computer and Internet Basics
Women’s Academy, Afghanistan Youth Parliament · Free and open to all young people